FAQs

1. Is it safe to shop on Jacket Hunter’s website?

Yes, shopping on Jacket Hunter is completely safe. We use advanced security measures, including SSL encryption and secure payment processing via Stripe, to protect your personal and payment information at every step.

2. Are all your jackets made from genuine leather?

Absolutely! Every jacket we offer is made from premium, high-quality genuine leather, ensuring durability, comfort, and timeless style.

3. What payment methods do you accept?

We accept major credit and debit cards including Visa, MasterCard, American Express, and more — all securely processed through Stripe for your convenience.

4. How can I cancel my order?

If you need to cancel your order, please contact us immediately at info@jackethunter.com. Cancellations are subject to our Cancellation Policy, so contacting us early increases the chance of successful cancellation.

5. Will the jacket I receive look exactly like the photos on the website?

Yes, we take great care to present our jackets accurately through high-quality photography, showing true colors, texture, and details so you know exactly what to expect.

6. What if the jacket I want is out of stock?

If your chosen jacket is out of stock, we will notify you promptly and issue a full refund following our Refund Policy. Refunds are usually processed within 5 to 7 business days.

7. How does Jacket Hunter handle order issues and cancellations?

Our customer service team is here to help. If you have any problems with your order or need to cancel, contact us at info@jackethunter.com, and we’ll resolve your concerns quickly and fairly.

8. What is the return policy for jackets?

You may return your jacket within 30 days if it meets our return conditions. Please note returns require you to cover the return shipping cost plus a 5% restocking fee. See our full Return Policy for details.

9. How do I find the right jacket size?

Use our detailed sizing chart available on the product pages. If you’re unsure, send your measurements to info@jackethunter.com — our stylists will assist you to ensure the perfect fit.

10. Can I track my order?

Yes! After your order is confirmed, you will receive an order ID. Use this ID to inquire about your order status by emailing us at info@jackethunter.com.

11. How can I contact Jacket Hunter?

  • Trade Name: Jacket Hunter

  • Phone: +44 7961 033431

  • Email: info@jackethunter.com

  • Address: 5 Crane Ave, Isleworth, TW7 7JN, UK