Privacy Policy

Jacket Hunter Ltd

Last updated: 22 April 2026

Email: info@jackethunter.com | Website: jackethunter.com

Registered address: 5 Crane Avenue, Isleworth, Middlesex, Greater London, TW7 7JN, United Kingdom

1. Introduction

Jacket Hunter Ltd is a company registered in England and Wales, providing e-commerce retail of real leather jackets and related apparel, including international shipping. We are committed to protecting the personal data of our customers, enquirers, and website visitors in accordance with the United Kingdom General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains what personal data we collect, why we collect it, how we use it, how long we retain it, and your rights in relation to it. Please read this policy carefully. By using our website or contacting us to enquire about or use our services, you acknowledge that you have read and understood this policy.

2. Who We Are and How to Contact Us

The data controller for the purposes of this policy is Jacket Hunter Ltd, located at 5 Crane Avenue, Isleworth, Middlesex, Greater London, TW7 7JN, United Kingdom.

If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or have a concern about how we handle your personal data, please contact us at:

Email: info@jackethunter.com

Postal address: 5 Crane Avenue, Isleworth, Middlesex, Greater London, TW7 7JN, United Kingdom

3. What Personal Data We Collect

3.1 Data You Provide Directly

When you contact us, submit an enquiry, request a quote, or use our services, we may collect: your full name, home or business address, email address, telephone number, details of the services you require, the dates and locations relevant to your job or order, and any additional information you voluntarily provide in correspondence with us.

3.2 Data Collected Automatically

When you visit our website, we may automatically collect technical data including your IP address, browser type and version, the pages you visit and the time spent on them, and the referring URL. This data is collected through standard web server logs and, where applicable, cookies.

3.3 Transaction and Payment Data

When you place an order on our website, we collect billing and delivery address details, the items purchased, and order history. Payment card details are processed securely by our third-party payment provider and are not stored by us. We retain a record of the transaction value and order reference for accounting and legal compliance purposes.

3.4 Communications Data

We retain records of communications between us, including emails, messages submitted through contact forms, and where applicable, records of telephone enquiries. This helps us manage our customer relationships and resolve any disputes.

4. How We Use Your Personal Data

We use your personal data for the following purposes and on the following legal bases under UK GDPR:

Performance of a contract: To provide the services you have requested, process your booking or order, arrange logistics, confirm appointments, and communicate with you regarding your job or order.

Legitimate interests: To respond to enquiries, manage our business operations, maintain financial records, improve our services, and send follow-up communications directly related to a service you have used or enquired about. We have assessed that our legitimate interests are not overridden by your rights and freedoms.

Legal obligation: To comply with applicable laws including tax and accounting obligations, and to respond to lawful requests from regulatory or law enforcement authorities.

Consent: Where we send you marketing communications by email or other electronic means, we will only do so with your explicit consent. You may withdraw consent at any time by contacting us or clicking the unsubscribe link in any marketing email.

5. Data Sharing and Third Parties

We do not sell, rent, or trade your personal data to any third party. We may share your data with:

Service providers and subcontractors who assist in delivering our services, such as removal staff, contractors, or couriers, only to the extent necessary to fulfil your job or order.

Cloud-based business software providers including QuickBooks Online (Intuit Inc.) for accounting and invoicing, Google Workspace for email and document management, and similar tools used in our day-to-day operations. These providers act as data processors and are bound by their own data protection obligations.

International shipping and fulfilment partners where your order is shipped outside the United Kingdom. Where data is transferred internationally, we ensure that appropriate safeguards are in place.

Professional advisors including accountants, solicitors, or insurance providers where necessary and subject to confidentiality obligations.

Regulatory or law enforcement bodies where we are legally required to do so.

6. International Data Transfers

As an international e-commerce business, some of your personal data may be transferred to and processed in countries outside the United Kingdom, including Pakistan and other countries where our manufacturing partners or shipping providers operate. Where such transfers occur, we ensure that appropriate safeguards are in place, such as standard contractual clauses approved by the UK Information Commissioner’s Office (ICO), or we rely on the adequacy decision for the relevant country where applicable.

7. Data Retention

We retain personal data only for as long as is necessary for the purposes set out in this policy or as required by law. As a general guide:

Customer and transaction records are retained for a minimum of six years in accordance with HMRC requirements for tax and accounting records.

Enquiry and quotation records where no booking or order was made are retained for up to twelve months.

Website analytics data is retained in accordance with our analytics provider’s standard retention periods.

After the applicable retention period, data is securely deleted or anonymised.

8. Cookies

Our website may use cookies and similar tracking technologies to improve user experience and gather analytics data. A cookie is a small text file placed on your device when you visit a website. We use the following types of cookies:

Strictly necessary cookies: required for the website to function and cannot be switched off.

Analytics cookies: used to understand how visitors interact with our website. These are only set with your consent where required by law.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.

9. Your Rights Under UK GDPR

Under UK data protection law, you have the following rights in relation to your personal data:

Right of access: You have the right to request a copy of the personal data we hold about you.

Right to rectification: You have the right to ask us to correct any inaccurate or incomplete personal data.

Right to erasure: In certain circumstances, you have the right to ask us to delete your personal data.

Right to restrict processing: You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Right to data portability: Where processing is based on your consent or on a contract, and is carried out by automated means, you have the right to receive your data in a structured, commonly used, and machine-readable format.

Right to object: You have the right to object to the processing of your personal data where we rely on legitimate interests as our legal basis, and in all cases where we process your data for direct marketing purposes.

Rights related to automated decision-making: We do not make decisions about you solely by automated means that produce legal or similarly significant effects.

To exercise any of these rights, please contact us using the details in Section 2. We will respond within one calendar month. We may need to verify your identity before processing your request.

10. Right to Lodge a Complaint

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the United Kingdom’s data protection supervisory authority, the Information Commissioner’s Office (ICO).

ICO website: www.ico.org.uk | ICO helpline: 0303 123 1113

We would, however, appreciate the opportunity to address your concerns directly before you contact the ICO, and invite you to contact us in the first instance.

11. Data Security

We take the security of your personal data seriously and have implemented appropriate technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. These measures include secure access controls on our systems, use of reputable cloud service providers with their own security certifications, and limiting access to personal data to those within our organisation who have a genuine need to process it.

No method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your personal data, we cannot guarantee its absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the ICO as required by law.

12. Children’s Privacy

Our services and website are not directed at children under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately so that we can take steps to delete it.

13. Links to Third-Party Websites

Our website may contain links to third-party websites. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of third-party websites and encourage you to review their privacy policies before providing any personal data.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The most current version will always be published on our website with the date it was last updated. Where changes are material, we will take reasonable steps to notify you.

Continued use of our website or services after any changes to this policy constitutes your acceptance of those changes.

This Privacy Policy was last reviewed and updated on 22 April 2026.

Jacket Hunter Ltd | 5 Crane Avenue, Isleworth, Middlesex, Greater London, TW7 7JN, United Kingdom